Sunset Audio Visual (SAV) is committed in providing prompt, courteous and responsible service to all of our clients. We provide a 90 day limited warranty on all products that we sell. Onsite service repairs are also provided on all equipment that was purchased and installed by SAV for a period of 90 days from, (i) the original date of purchase or (ii) completion date of installation or (iii) the starting date of beneficial use, whichever occurs first.
Limited Warranty Coverage
All equipment purchased from SAV is warranted to be free in material and workmanship for a period of 90 days from the original date of purchase. SAV will, at its option, (i) repair the product using new or refurbished parts or (ii) replace the product with a new or refurbished product.
Limited warranty does not cover consumable items such as lamps, filters, plasma panels and burn-ins, batteries, etc. and other items. This also includes damage caused by misuse, abuse, accident, disaster, fire, flood, water, wind lightning, and Acts of God. In addition, operator error and items designed to fail in order to protect the equipment, such as power and/or lightning suppressors, are also not covered.
SAV has built into our contract, a one year service agreement. Within this service agreement is included (4) quarterly service calls where SAV will evaluate the performance of the AV system, as well as make necessary adjustments to ensure the system is at peak performance. This service agreement includes a discounted labor rate for service, and may be renewed once the term has expired.